Case Studies

Epsindo Jaya Pratama (EJP) is a company that values quality. If you visit EJP’s website, you will see a section that describes the standards they maintain for the pumping systems they produce, and the customer experience they promise. But like every business, they also are cost-conscious. The drive to cut costs for manufacturing their Electric Submersible Pumping (ESP) System compelled EJP to switch from BAND-IT fasteners to a competitor’s clamp, a decision they soon reconsidered.

Money Flows when Oil Flows

Subsea downhole oil extraction is different from convention drilling because most of the energy required to transport the produced fluid is supplied by mechanical means rather than by reservoir pressure. That puts more “pressure” on ESP systems. Any time the system needs maintenance or repair, production is interrupted, and the well isn’t generating oil or revenue.

CUSTOMER EXPERIENCE IS KEY

EJP’s customers expect their investment to pay off in reliability, and that expectation extends all the way down to the clamps. When EJP changed from BAND-IT to a cheap fastener made in China, the customer experience they delivered suffered – a direct result of the increased failure of the clamps.

Even though EJP had stopped using BAND-IT clamps, Fraser Ng, OEM/Project Manager for BAND-IT, maintained contact with them. “I had advised them of the high possibility that non-reputable companies in China may supply sub-standard quality . It really happened to them. The material they paid for did not meet their requirements.”

BAND-IT’s Flexibility Pays Off for Every Stakeholder

Ng explained that the only issue EJP had with BAND-IT was cost. Taking a partnership approach, Ng was able to negotiate a revision to the per-unit pricing dependent on the quantity of clamps ordered. EJP will now be using precut BAND-FAST clamps made of 304 stainless steel.